Frequently Asked Questions

Frequently Asked Questions

General

How do I order items using this website?

  • Click the "Purchase" or "Add to Cart" button for the item you wish to purchase.
  • If you would like to make another selection, click the "Continue Ordering" button and select the next item that you wish to purchase.
  • When you have finished selecting all items click the "Proceed to Checkout" button.
  • Enter your Licensee Number (or email address for non-licensees) and click the "continue" button
  • Follow the on-screen instructions.

If you wish to remove an item from your order

  • Click the checkbox appearing in the "Delete" column for the item that you wish to remove
  • Click the "Recalculate Order" button.

Note: You can view the contents of your order at anytime by clicking the "Current Order" button at the top of each page.

If you experience any difficulties, please use the Contact Us form.

What happens after I place an online order?

Once you have placed an online order you will receive immediate confirmation by e-mail of your purchase. An order confirmation will also be displayed on screen, which can be printed if desired.

What is my username?

If you are a licensee of the Law Society, your username is your Licensee Number otherwise your username is the e-mail address used to place previous online orders.

Please note that the Law Society Licensee Number does not begin with the characters 'A0'. Please do not include that prefix when entering your Licensee Number.

How do I change my password?

Password changes can be done in two ways:

  1. While in the process of a transaction, there is an option to change your password while completing the order form in the "Account Password" area of the form. At this point, you can use these fields to change your existing password.
  2. If you do not wish to process a transaction and but still wish to change your password, please use the Contact Us form to submit a password change request.

I can't remember my password. How can I retrieve it?

If you had not previously set your own password, a password has been created for you using the beginning of your e-mail address. For example, John Smith's e-mail is jsmith@yourcompany.ca and his Password is jsmith.

If you have forgotten your password, simply enter your Licensee Number or email address in the login field and click "Continue...". There is a link to the password retrieval utility directly below where you would normally enter your password. Click on it.

Please supply your Licensee Number (or email address if you are not a licensee of the Law Society) and your password will be sent to the email address associated with your account.

Sometimes the email address on account is old or incorrect. In this event you will not get your password. If this is the case, please use the Contact Us form to submit a password retrieval request.

CPD programs are paperless. What does that mean, exactly?

In 2016, CPD went paperless on the live program day. This means we don't print hardcopies of the materials to hand out when you come to the venue. But you can still order a hardcopy (when available) and have it sent to you after the program. And remember, every program registration includes a copy of the materials as a PDF.

Where are my materials?

PDF materials are available immediately via My Purchases. Hardcopies are published for select programs. If you ordered a hardcopy of the materials, it will be delivered to you approximately 1–2 weeks after the program date.

How do I view the online materials?

Adobe Reader is required to view the online PDF reference materials. Get Adobe Reader

How can I cancel my order?

Please see our Cancellations, Transfers, or Returns section for details.

How long will it take me to receive the materials along with the on-demand webcast?

The on-demand webcast and PDF materials (where applicable) are available immediately upon confirmation of purchase and can be accessed via the My Purchases button at the top of the navigation bar. Hardcopies are available for order for select programs, and will be delivered to you in approximately 1–2 weeks.

Do any nearby hotels offer preferred rates?

The following hotels are offering a preferred rate to The Law Society of Upper Canada. Please ask for The Law Society of Upper Canada corporate rate when making your reservation.

Hilton Toronto,
145 Richmond Street West, Toronto
Tel: 416-869-3456 or 800-267-2281
Hilton Toronto Website

Double Tree by Hilton,
108 Chestnut Street, Toronto
Tel: 416-977-5000 or 800-445-8667
Double Tree by Hilton Website

Sheraton Centre Toronto Hotel,
123 Queen Street West, Toronto
Tel: 416-361-1000 or 800-325-3535
Sheraton Centre Toronto Hotel Website

Live Webcast

How do I access a Live Webcast and related materials?

Within 2 business days prior to the program, a link will be added to your My Purchases page and you will receive an email from "cpd@lsuc.on.ca" containing detailed instructions for accessing the live program.

If you use a spam filter, please add cpd@lsuc.on.ca to the allow list in order to prevent the message from being blocked. If you have not received the information via email within 1 business day prior to the program, or the program does not appear in your My Purchases page, please use the Contact Us form to inquire about the status of the information.

To view your program: click on the link provided in the email message or My Purchases, and then click on the link below the Live Webcast heading. Click the "Play Presentation" link to load the webcast. You will be able to access the video player approximately 20 minutes prior to the start of a live program.

Fall 2015 Update: Our new variable bit rate strikes a balance between streaming video quality and your internet connection, shifting up to HD or down depending on your network capacity, which should reduce buffering.

To access your materials: click on the link provided in the email message, and then click on each link to download the corresponding resource.

To ensure your system meets the requirements, we encourage you to test your system by clicking the following test video: Test Your System.

For technical support, please see Webcast Technical Support. You may also call 1-866-702-3278 or chat online with a support representative.

How do I access an on-demand webcast?

An on-demand webcast is accessed in the same manner as the live webcast. Click on the link provided in the email message or My Purchases, and then click on the link below the "Webcast Link" heading. On-demand webcasts will be available within 10 business days following the live webcast.

Where can I find webcast technical support information?

For system requirements and technical support information please see Webcast Technical Support

Digital goods

What is a digital good?

There are many forms of digital goods that can be purchased at this site. They are PDF documents of program materials (downloadable to your computer), access to Live Webcasts (streamed to your computer; internet access required), and on-demand webcasts or audio programs (streamed to your computer; internet access required).

Once a digital good is purchased, you must click on the button at the top of the navigational bar, "My Purchases". At this point, you must then enter your Law Society Licensee Number (or email address if a non-licensee) and then enter your password. You will then enter your My Purchases page where there will be links for you to access the digital good that you have purchased. Please note the instructions to properly view or download the digital good.

To view a digital good, you must have installed on your computer the applicable free software. To view PDF documents, you must have Adobe Reader. To view on-demand webcasts provided in Real Media format you must have RealPlayer. To view live webcasts you must have Adobe Flash Player or an HTML5-compatible browser/device. To view on-demand webcasts provided in .WMV format you must have Windows Media Player or other software capable of WMV playback. These can all be downloaded for free by clicking on the applicable image below.

Get Adobe Reader Get RealPlayer Get Windows Media Player Get Adobe Flash Player

What is My Purchases?

My Purchases is the area of e-Transactions where you can view all of your available digital goods. To access digital goods simply click on the link near the upper right-hand corner of this website. If you have not already logged in you will be prompted to do so.

Do you provide free samples?

A 5-minute sample of an on-demand webcast and a PDF document can be found below. To view the sample, you must have RealPlayer installed on your computer. If you can access the video successfully, then you will be able to access on-demand webcast or audio programs. To view the PDF document, you must have Adobe Reader installed on your computer.

What is an on-demand program (Webcast/Audio)?

The term "on-demand" refers to your ability to view a past program online at your convenience. You will not have to wait for the entire program to download as it will start playing as soon as the media player has received enough content (known as buffering). To view on-demand programs you must have an active internet connection and use a Windows-based or Apple-based personal computer, or a mobile device that supports either Flash or HTML5.

Fall 2015 Update:

  • Bookmarks: Bookmarks allow you to jump ahead in the video by agenda topic.
  • Slides with MP4: When you download the MP4, the accompanying PowerPoint slides appear as they did in the presentation.

How do I access an on-demand program?

An on-demand program can be viewed immediately from the password protected area of our web site known as "My Purchases".

What do I need to access an on-demand program on my computer?

The system requirements are based on when the original program was held.

For programs held before September 1, 2011 (and all on-demand audio programs):

You will need RealPlayer

For programs held after September 1, 2011 (excluding on-demand audio programs):

You will need Windows Media Player or other software capable of WMV playback.

For programs held after September 1, 2013:

You will need Get Adobe Flash Player or an HTML5-compatible browser/device.

How long do I have to access an on-demand program after I purchase it?

Your access duration is based on when the original program was held.

For programs held before September 1, 2011 (and all on-demand audio programs):

You will be given access to each program for up to 4 times the length of the program. For example: if the duration of the purchased program is 2 hours, you will receive 8 hours of total access time.

For any program containing multiple parts, multiply the total time of all parts by 4 to determine the length of time allocated.

Once you have used the total amount of time received, access to the program will expire and you will no longer have access to it.

For programs held after September 1, 2011 (excluding on-demand audio programs):

You will be given unlimited access to each program for an indefinite period of time.

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