To ensure your system meets the requirements, we encourage you to test your system by clicking the following test video: Test Your System.
The webcast system supports all major browsers including Internet Explorer, Firefox, Mozilla, and Safari.
For the best overall experience, please try the Microsoft Silverlight plugin. The standard requirement is Windows Media Player, which most systems should already have installed.
The minimum downstream connection speed for a webcast is 300Kbps. If your system test has failed, please try connecting from a different network that meets the minimum speed requirement.
If you see a broken puzzle piece, then Windows Media Player may not be properly installed. Click the link to download Windows Media Player and re-install it. If you are within a corporate firewall/proxy server, Windows Media Player may not be using the correct proxy server settings. Symptoms may include messages that read, Could not locate server: xxxxxx or cannot open: xxxxxx. To fix these settings automatically, try re-installing Windows Media Player. Or, you may fix these settings manually, as follows:
When using Windows Media Player 10 or 11 complete the following steps:
Verify that any external speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
If it is grayed out, this is indication that the system is not configured for sound. If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player.
The most likely cause of an echo is having multiple webcast windows/tabs open. Please check your task bar area (open programs at bottom of screen) and your web browser windows/tabs for duplicate running webcast streams and close any extra windows/tabs.
No. The files are only designed to be streamed continuously in small packets and cannot be saved to your hard drive.
If this occurs, there may be issues with your Internet Connection or there might be high levels of network traffic/volume on the server. It is recommended that you close down the player and simply try again after a few minutes.
No. The files are only designed to be streamed continuously in small packets and cannot be saved to your hard drive. However certain learning formats include a downloadable MP3 file.
Generally, you should close all non-related windows and applications on your PC, except for your Internet browser and the Real Player. Other applications which use the Internet should also be closed such as email or other streaming content (such as Internet radio) as these may reduce the bandwidth available to the Real Player.
Some office networks have a firewall which have been configured to block or slow down streaming media, including audio and video streams. This may also include firewall software installed on your PC. If this is the case, please speak with your Network Administrator or IS Department if you have any of these issues.
Before Reale Player can play the audio stream, it must first buffer the stream. Since traffic on the Internet varies, to prevent "stuttering" or "skipping," Real Player stores part of the stream ahead of time. Whenever traffic backs up, Real Player releases some of the stored stream to you and waits to catch-up with the rest of the stream.
If the performance is choppy, or stutters, you may have a slow connection or your machine may be simply too slow to handle the stream. Video will look worse at dial-up Internet speeds, with a reduced framerate. It is recommended to all other programs/applications while viewing the video stream.
If you have other technical questions, please email: ecom_inquiry@lsuc.on.ca.
To take full advantage of the capabilities of this web site, it is recommended that you have a personal computer with an updated operating system installed. You will need an Internet connection and a modem with a baud rate of at least 56K or high-speed broadband for acceptable performance. Your web browser must also support Secure Socket Layers (SSL) using 128-bit encryption. See below for more details on 128-bit encryption.
To access LSUC e-Transactions, we suggest that you use a version of a web browser such as Firefox 2.0 or higher, or Microsoft Internet Explorer 7.0 or higher. Your browser must support 128-bit SSL encryption and javascript. This is so that we can maintain the highest encryption standards throughout our site to protect your online account information and take full advantage of our navigation capabilities. Cookies must be enabled on your browser. Cookies are used only to maintain the privacy of communication between you and our web server.
128-bit encryption is the highest level of protection a web browser can offer for your Internet communications, including personal information, credit card use and financial transactions. Encryption is used for all online transaction sessions or whenever personal information is requested. Encryption encodes the information that flows between your computer and our computer systems making it difficult for unauthorized individuals to intercept, read or alter your online communications and transactions.
All versions of Mozilla Firefox support 128-bit encryption.
The Safari browser displays a lock icon at the top right corner of the browser window when you're viewing a secure (https://) site. This symbol is absent when viewing an unsecured (http://) site. Safari can use both 40-bit and 128-bit strong encryption; the Web site determines which level of encryption is used at a given time.
Problem: After clicking on Add to Cart, I receive this message:
Domain Conflict The Advansis software can only be accessed via
documents housed on lsuc.on.ca
You have attempted to access it from No Server Identified.
In the event of discrepancy or error, please contact the Advansis
administrator for this site.
Solution: Check to see if you have any firewall software installed, such as Norton Internet Security. If so, it sometimes hinders the transaction process and needs to be disabled for the transaction to complete. First close down Internet browser windows. Then disable the firewall. Once firewall is disabled, open up a new browser and attempt the transaction again.
