Customer Service

FAQs (Frequently Asked Questions)

General

1. How do I order items using this website?
2. What happens after I place an online order?
3. What is my username?
4. How do I change my password?
5. I can't remember my password. How can I retrieve it?
6. What are the minimum expectations for professional development?
7. Where are my materials?
8. How do I view the online materials?
9. How long will it take me to receive the book along with the video stream?
10. Do any nearby hotels offer preferred rates?

Live Webcast

1. How do I access a Live Webcast and related materials?
2. How do I access the archive of a Live Webcast?
3. I haven't received any information on how to access a Live Webcast; where is it?
4. Is there additional webcast technical support information available online?

Teleseminar

1. How do I access a Teleseminar and related materials?
2. How do I access the archive of a Teleseminar?
3. I haven't received any information on how to access a Teleseminar; where is it?

Digital Goods

1. What is a Digital Good?
2. What is Digital Goods Pick-Up?
3. Do you provide free samples?
4. What is a stream (Audio/Video/Media)?
5. How do I access a stream?
6. What do I need to access a stream on my computer?
7. How long do I have to access a stream after I purchase it?

Policies

1. Delivery
2. Returns
3. Bursary
4. Discounts

Technical Support

Streams (Audio/Video/Media)

1. I can't hear anything. What do I do?
2. I received an error message such as "connection to the server failed" or "could not connect to the server."
3. Is it possible to save a data stream to my computer hard drive?
4. Are there any tips to improve the overall experience of listening to audio streams?
5. Why am I having problems listening to audio streams at my workplace?
6. What does "buffering" mean?
7. Why does the content stutter, Why is the content not smooth?

General Website Issues

1. What kind of software or computer equipment do I need?
2. What are the web browser requirements to view this site?
3. What is 128-bit Encryption and why do I need it?
4. How do I check to ensure that my browser has 128-bit Encryption?
5. I receive an error message after clicking Add to Cart

System Requirements

1. Teleseminar PLUS
2. Audio/Video/Media Streams
3. Live Webcast
4. How to determine your browser version
5. How to determine your encryption level