If you wish to remove an item from your order
Note: You can view the contents of your order at anytime by clicking the "Current Order" button at the top of each page.
If you experience any difficulties, please use the Contact Us form.
Once you have placed an online order you will receive immediate confirmation by e-mail of your purchase. An order confirmation will also be displayed on screen, which can be printed if desired.
If you are a licensee of the Law Society, your username is your Licensee Number otherwise your username is the e-mail address used to place previous online orders.
Please note that the Law Society Licensee Number does not begin with the characters 'A0'. Please do not include that prefix when entering your Licensee Number.
Password changes can be done in two ways:
If you had not previously set your own password, a password has been created for you using the beginning of your e-mail address. For example, John Smith's e-mail is jsmith@yourcompany.ca and his Password is jsmith.
If you have forgotten your password, simply enter your Licensee Number or email address in the login field and click "Continue...". There is a link to the password retrieval utility directly below where you would normally enter your password. Click on it.
Please supply your Licensee Number (or email address if you are not a licensee of the Law Society) and your password will be sent to the email address associated with your account.
Sometimes the email address on account is old or incorrect. In this event you will not get your password. If this is the case, please use the Contact Us form to submit a password retrieval request.
If your purchase included a hardcopy of the published materials, the hardcopy will be delivered to you in approximately 1-2 weeks. Otherwise, PDF materials are available immediately via Digital Goods Pick-Up.
Adobe® Reader® is required to view the online PDF reference materials. Get free Adobe Reader software.
The video stream and PDF materials (where applicable) will be available immediately upon confirmation of purchase and can be accessed via the "Digital Goods Pick-Up" button at the top of the navigation bar. A hardcopy of the published materials will be delivered to you in approximately 1–2 weeks.
The following hotels are offering a preferred rate to The Law Society of Upper Canada. Please ask for The Law Society of Upper Canada corporate rate when making your reservation.
Hilton Toronto,
145 Richmond Street West, Toronto
Tel: 416-869-3456 or 800-267-2281
Hilton
Toronto Website
Metropolitan Hotel,
108 Chestnut Street, Toronto
Tel: 416-599-0555 or 800-668-6600
Metropolitan Hotel Website
Sheraton Centre Toronto Hotel,
123 Queen Street West, Toronto
Tel: 416-361-1000 or 800-325-3535
Sheraton Centre Toronto Hotel Website
The Law Society of Upper Canada makes reasonable accommodations to enable persons with disabilities to attend and participate in its programs, including providing auxiliary aids and services upon request and removing architectural and communication barriers that are structural in nature where readily achievable. To request auxiliary aids or services or if you have any questions regarding accessibility, please contact CPD@lsuc.on.ca
Within 3–5 business days prior to the program, a link will be added to your Digital Goods Pick-Up page and you will receive an email from "cpd@lsuc.on.ca" containing detailed instructions for accessing the live program.
If you use a spam filter, please add cpd@lsuc.on.ca to the allow list in order to prevent the message from being blocked. If you have not received the information via email within 1 business day prior to the program, or the program does not appear in your Digital Goods Pick-Up page, please use the Contact Us form to inquire about the status of the information.
To view your program: click on the link provided in the email message or Digital Goods Pick-Up, and then click on the link below the Live Webcast heading. Click the "Play Presentation" link to load the webcast. You will be able to access the video player 20 minutes prior to the start of a live program.
To access your materials: click on the link provided in the email message, and then click on each link to download the corresponding resource.
To ensure your system meets the requirements, we encourage you to test your system by clicking the following test video: Test Your System.
For technical support, please see Webcast Technical Support. You may also contact cpdtech@lsuc.on.ca or call 416-947-5222 or 1-877-947-5222.
The archive is accessed in the same manner as the live program. Click on the link provided in the email message or Digital Goods Pick-Up, and then click on the link below the Live Webcast heading. Click the "Play Presentation" link to load the webcast archive. Webcast archives will be available within 2 business days following the live program.
Please see Webcast Technical Support
There are many forms of Digital Goods that can be purchased at this site. They are Adobe® PDF documents of course material (downloadable to your computer), Real Media™ audio/video streams (streamed to your computer; internet access required), and access to Live Webcasts (streamed to your computer; internet access required).
Once a Digital Good is purchased, you must click on the button at the top of the navigational bar, "Digital Good Pick-Up". At this point, you must then enter your Law Society Licensee Number (or email address if a non-licensee) and then enter your password. You will then enter your Digital Good page where there will be links for you to access the digital good that you have purchased. Please note the instructions to properly view or download the Digital Good.
To view the Digital Good, you must have installed on your computer the applicable free software. To view Adobe® PDF documents, you must have Adobe® Reader®. To view Real Media™ video streams, you must have RealPlayer. To view Live Webcasts, you must have either Windows Media Player, or Microsoft Silverlight. They can be downloaded for free by clicking on the applicable image below.
Digital Goods Pick-Up is the area of e-Transactions where you can view all of your available digital goods. To access Digital Goods Pick-Up simply click on the link at the top of the navigation bar. If you have not already logged in you will be prompted to do so.
A 5-minute sample of a video stream and a PDF document can be found below. To view the video stream, you must have RealPlayer installed on your computer. If you can access the video successfully, then you will be able to access Video, Audio, or Media Streams. To view the PDF document, you must have Adobe Reader installed on your computer.
The term "stream" refers to the simultaneous transfer of digital media (video, audio, and data) that is received in real time. This means that you do not have to wait for all the files to download as it will start playing as soon as it has received enough content (known as buffering) to start the media player. Streaming is a technique for transferring data such that it can be processed as a steady and continuous stream.
A stream can be viewed immediately from the password protected area of our web site known as "Digital Goods Pick-Up".
You will be given access to each stream at any time for up to 4 times the length of the material. Click here for access details.
After your total time has been exhausted, your access to the stream and reference materials will expire.
You will need to have the RealPlayer audio/video software installed on your computer to view streaming audio and video files provided by the Law Society of Upper Canada.
RealPlayer is a free download and can be found here:
You will be given access to each stream for up to 4 times the length of the stream. For example: if the duration purchased stream is 2 hours, you will receive 8 hours of total listening time
For any stream containing multiple parts, multiply the total time of all parts by 4 to determine the length of time allocated.
Once you have used the total amount of time received, access to the stream will expire and you will no longer have access to it.
